A Creative Logo will begin to work on an order once the Client’s payment has been processed. Once the Client has placed an order, a representative of A Creative Logo will contact the Client in order to confirm his/her order and method of payment. A Creative Logo will provide the initial logo samples to our Client within 5-4 working days (depending on the chosen package). A Creative Logo will post the initial samples to a secure website, accessible only by the Client. The Client will then be able to view his/her logo samples and also be able to provide his/her feedback concerning the design of the samples. A Creative Logo will analyze the Client’s feedback and revise the samples. The revised samples will be presented to the Client within 3 working days. A Creative Logo will keep revising until the Client is 100% satisfied (depending on the chosen package). Each revising-circle lasts 3 working days. Once the sample has been approved by the Client, A Creative Logo will proceed with the delivery phase. All requested formats are zipped and emailed to the Client.

Refunds

In the event that the Client is not fully satisfied with the results of their purchased logo, A Creative Logo agree to issue a 50% refund to the Client. The refund policy will not take effect:
1) If you purchased "A Starter Package".
2) If you have approved your logo.
3) If we have begun working on one of your samples and made more than 3 changes for you.
4) If the company we are making the logo for closes, changes their name, or their activity.
5) If the project was closed for reason unrelated to our design.
6) If we do not hear back from you for more than 6 months.
Upon the above criteria being met, A Creative Logo will issue a check in the 50% amount of the purchase price of the logo to the Client. In the event that all or some of the above criteria is not met, A Creative Logo will not honor the Client's refund request.

Copyright/Trademarks

The Client unconditionally guarantees that any element of text furnished to A Creative Logo for inclusion in the design samples do not infringe on any copyright or trademarks that have been already established by another organization. The Client will hold harmless, protect, and defend A Creative Logo and its subcontractors from any claim or suit arising from the use of such elements furnished by the Client. A Creative Logo makes no guarantee of copyright to customer in the logo work done. The Client assumes responsibility of obtaining Trademark or Copyright of any material created by A Creative Logo. A Creative Logo assumes no liability in the event that The Client is unable to obtain Trademark or Copyright of said material for any reason.

Ownership

Ownership of the final artwork become the property of the Client, having unlimited, indefinite, and royalty-free use of the image upon payment of all fees. A Creative Logo retains the right to display the artwork in it's portfolio and advertising materials. With regards to the respective package selected, Clients are allowed to choose only one logo design, one business card design, one envelope design, one letter head design. All designs, concepts or other materials displayed to the Client which are not selected by the Client remain the full property of A Creative Logo. Clients can purchase additional logo designs provided within the samples created to fulfill the Client's order for $100 each.

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